Frequently Asked Questions

ZERO DOLLARS! CP™ does not charge a service call fee or deductible when a tech comes to diagnose a failure.

If protecting your existing home, there is a 30 day wait before you are eligible for repairs or service. If you are purchasing a home, the protection starts as soon as closing has occurred, pending payment.

Absolutely! You may upgrade your plan or add items to your existing plan any time. There will be a 30-day waiting period for any items that have been added. You may remove add-on items from your plan as long as Complete Protection has not approved repairs or replacement of the item.

Maybe.  Refunds are calculated based on a prorated formula.  The prorated amount, less claims paid on the account, and less a $25 processing fee would yield the refund total.  If the claims total exceeds the payment total, you would not be entitled to a refund.

No, the purchase of the CP™ Home Protection Plan is solely the decision of the buyer or seller of the house.

Visit our CP™ customer portal! Here you can view your payment history, claim history and status, and details on what is included in your protection plan.